Customer Reviews

Dominic is great to work with.

Great experience with no issues, Larry was very easy to work with

Our salesman, Nick, was very helpful, knowledgeable and friendly. However, when we can in to pickup our new vehicle it wasn't ready. Some mix up with a part not coming in.

I came in for warranty work and it was done by mid day. Everything went well!

My experience at Cappellino was second to none. From the moment I reached out to make an appointment I was treated as a valuable coustomer. My sales consultant, Jacquie, exteremly professional and friendly. jacquie went out of her way to make sure that I received the best dael possible to put me into my new Buick Encore. Cappellino has a wonderful sales consultant in Jacquie. I would highly recommend Cappellino and Jacquie to anyone looking to purchase a new car. I would also like to add that the Finance Manager was very accomodating to meet my needs. Thank you to the Cappellino Team.

Professional and a great bunch of guys over there.

Good communication with service writer, problem solved

Very happy

The employees I dealt with were courteous and very informative about my vehicle. It did take a little longer than expected because they were backed up.

My previous experience was expensive and it appeared the workers were overwhelmed. So, know I arrived apprehensive and under extensive family stress. When Lindy approached me, she presented as warm, friendly, and very professional. Within the first few minutes , I felt sure I had made the right choice for myself and my car. And this feeling was supported by the gentleman who shuttled me home and back. These two employees are the very best representatives of a caring, professional dealership. As a team, they speak, “ the sale of our cars are only the beginning of a caring supportive relationship “.

Lindy in service was great. Very happy with my service experience

Went very smooth people were very nice and professional

Beautiful job worth the wait.

good, timely service

Me and my wife purchase a 2025 Enclave . On the day we came to pick up the vehicle we sat down with the salesman to finalize the paperwork we weren't even offered a water or coffee to ease the process. Whom ever did the vehicle prep there was No detail taken in this process. 1.)water stains down and throughout paint 2.) plastic was left inside the vehicle on the dash, front doors ,rear doors, sill plates, etc. 3.) I found a scratch on front under headlight , was told they could buff it out, This is after I purchased paint protection coating. Never said when this was to happened. I had to take it to Ziebart who installed the ceramic coating to have it repaired. 4.) when i got it home I noticed lug nuts in the glove box in a small box ? I then looked at the wheels and found all 4 wheels missing said lug nuts .(where there suppose to be wheel locks installed ? 5.) We asked salesman about availability and price on all rubber molded mats. I was told he would let me know the next day. (Still waiting) 6.) I thought a common courtesy call would have been nice. (eq. how do you like your new car ?) 6 days later still nothing. 7.) While sales person was semi explaining this new technology to my wife on how things work she was told to google it on how things work (big learning curve) My wife and I were disappointed and thought these things should have been taken care of prior to us leaving dealership. Being this was my wife first brand new car ever left her feeling uneasy.

Mike Matthews was a pleasure to deal with and very informative.He was very professional in all phases of the transaction and would highly his services to others.This is my fifth car purchase from Cappellino and hopefully not my last…

Great staff in both dishes and service

Loved every aspect of this dealership! Love my new 2025 Buick Encore GX! Great experience! Larry was the best!

Dante was a great salesman and representative of your dealership👍🏻

I had a visit to ask about some lights going off for no reason and also my trunk door shutting down on me while I was still under it more than 1x. I also asked to have the lane assist icon turned off. Lady said they would have to do a diagnostic and it would be $195. I agreed. I thought for sure they would find something wrong. 1 1/2 hours later Lady came to me with a bill and said it was fine and charged me $400. She told me they had to do 2 diagnostic tests. I certainly was not aware of the 2 tests when I signed the paperwork for service. They did not even turn off the lane assist either. The next day..... I talked with the salesman who sold me the car. He told me how to turn off the lane assist, simple button! He also discussed what probably would be happening with the lights saying that the camera's were probably dirty and the trunk coming down was probably me sticking my foot under the tail and tripping it not realizing I'm doing that. So if the sale's guy (Dan) was so helpful and knowledgeable, WHY could not the service dept help me in the same way?? They are not thinking people!!! I think $400 is quite an overcharge considering my issues were very simple and if someone could have taken the time to consider what DAN had considered I would not have forked over $400!!! EXTREAMLY DISSAPOINTED IN THE GMC CUSTOMER SERVICE!!