Customer Reviews

I came in for warranty work and it was done by mid day. Everything went well!

My experience at Cappellino was second to none. From the moment I reached out to make an appointment I was treated as a valuable coustomer. My sales consultant, Jacquie, exteremly professional and friendly. jacquie went out of her way to make sure that I received the best dael possible to put me into my new Buick Encore. Cappellino has a wonderful sales consultant in Jacquie. I would highly recommend Cappellino and Jacquie to anyone looking to purchase a new car. I would also like to add that the Finance Manager was very accomodating to meet my needs. Thank you to the Cappellino Team.

Professional and a great bunch of guys over there.

Good communication with service writer, problem solved

Very happy

The employees I dealt with were courteous and very informative about my vehicle. It did take a little longer than expected because they were backed up.

My previous experience was expensive and it appeared the workers were overwhelmed. So, know I arrived apprehensive and under extensive family stress. When Lindy approached me, she presented as warm, friendly, and very professional. Within the first few minutes , I felt sure I had made the right choice for myself and my car. And this feeling was supported by the gentleman who shuttled me home and back. These two employees are the very best representatives of a caring, professional dealership. As a team, they speak, “ the sale of our cars are only the beginning of a caring supportive relationship “.

Lindy in service was great. Very happy with my service experience

Went very smooth people were very nice and professional

Beautiful job worth the wait.

good, timely service

Mike Matthews was a pleasure to deal with and very informative.He was very professional in all phases of the transaction and would highly his services to others.This is my fifth car purchase from Cappellino and hopefully not my last…

Great staff in both dishes and service

Loved every aspect of this dealership! Love my new 2025 Buick Encore GX! Great experience! Larry was the best!

Dante was a great salesman and representative of your dealership👍🏻

I had a visit to ask about some lights going off for no reason and also my trunk door shutting down on me while I was still under it more than 1x. I also asked to have the lane assist icon turned off. Lady said they would have to do a diagnostic and it would be $195. I agreed. I thought for sure they would find something wrong. 1 1/2 hours later Lady came to me with a bill and said it was fine and charged me $400. She told me they had to do 2 diagnostic tests. I certainly was not aware of the 2 tests when I signed the paperwork for service. They did not even turn off the lane assist either. The next day..... I talked with the salesman who sold me the car. He told me how to turn off the lane assist, simple button! He also discussed what probably would be happening with the lights saying that the camera's were probably dirty and the trunk coming down was probably me sticking my foot under the tail and tripping it not realizing I'm doing that. So if the sale's guy (Dan) was so helpful and knowledgeable, WHY could not the service dept help me in the same way?? They are not thinking people!!! I think $400 is quite an overcharge considering my issues were very simple and if someone could have taken the time to consider what DAN had considered I would not have forked over $400!!! EXTREAMLY DISSAPOINTED IN THE GMC CUSTOMER SERVICE!!

Great fast service

Friendly staff

Domenic is the best dealer I have ever dealt with when purchasing a car !

I feel like I was taken care of very well ! And didn’t have a hard of a time getting what I wanted in my new car !