808 Reviews Found
Confirmed Service Customer
Took car for inspection. Glad Gregg told me about fuel induction service. Car runs like new! It’s 2018 terrain with 22000 miles. Will be making arrangements for a new battery. Thank you Gregg Rohrdanz who’s very knowledgeable!
Joann M.
NORTH TONAWANDA
Business Response
Dear Joann, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
Great dealership, and service dept always does a good job. I bring my pickup back here a couple times a year for whatever service it needs.
Jeff H.
GETZVILLE
Business Response
Dear Jeff, Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Buick-GMC! Have a good day!
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Business Response
Dear Chris, Thank you for your kind review; we are happy to pass along your comments to the team here at Cappellino Buick-GMC!
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Confirmed Sales Customer
I have purchased my last five vehicles through Mike Matthews at Cappellino’s and would not consider going anywhere else. My husband and family have purchased their last seven vehicles from Mike. His honesty and integrity will continue to bring us back to him for our future vehicles.
Tabitha S.
GRAND ISLAND
Business Response
Dear Tabitha, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your repeated business and look forward to your next visit!
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Business Response
Dear Amy, Congratulations on your new vehicle! We're glad everything was completed quickly and to your satisfaction! We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
I had a great experience at Cappellino Buick-GMC. My salesperson, Tim, recently sold vehicles to my son and father so he earned the family's trust. Tim is very professional and explained everything I needed to know about my car, exceeding my expectations. Even the financing process was smooth and quick. The whole process was stress free. I absolutely love my new vehicle!
Cynthia D.
LANCASTER
Business Response
Dear Cynthia, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
The dealership took care of our car 's needs and very easy to talk to.
Thomas P.
DEPEW
Business Response
Dear Thomas, Congratulations on your new vehicle! We are glad that you found our sales team easy to talk to. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Sales Customer
Nick did a great job answering all.of our questions and helping find the exact features and vehicle we were looking for..
Thomas Z.
NORTH TONAWANDA
Business Response
Dear Thomas, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Business Response
Dear Paul, Congratulations on your new vehicle! Thank you again for letting our team know how we did! We look forward to helping again in the future. Take care!
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Business Response
Dear Morton, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
Everyone was friendly and the job was well done......I saw the Sierra EV in the showroom and fell in love with it, but can’t afford it. Maybe in my next life, haha
Helmut W.
N. TONAWANDA
Business Response
Hi Helmut, Thanks for your praise and kind comments about our team. We sincerely value your business and look forward to your next visit!
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Confirmed Sales Customer
Experience was great! Worked with Justin, was very professional and process was very easy.
Amanda D.
EAST AMHERST
Business Response
Dear Amanda, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Business Response
Dear Morgan, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit!
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Business Response
Dear Jay, Congratulations on your new vehicle! Your satisfaction is important to us, so we want to sincerely thank you for choosing to purchase your 2025 Encore GX with Cappellino Buick-GMC!
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Confirmed Service Customer
The team was able to fix the issue with quickly. Even when I had to return for the follow up diagnostics. The staff was able to fit me in
Christopher G.
BUFFALO
Business Response
Dear Christopher, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Fantastic service and quickly got NYS inspection completed.
Eric C.
AMHERST
Business Response
Dear Eric, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Everyone was friendly and I was out in a timely manner
Pamela T.
WILLIAMSVILLE
Business Response
Dear Pamela, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Sales Customer
My husband and I were looking for a new car, Nick and the Cappellino team helped us find our perfect car. We love our 2024 Buick Envision and love the look and feel of the car. Thank you Cappellino’s for delivering great service with a great product- we are truly impressed!
Hillary K.
ORCHARD PARK
Business Response
Dear Hillary, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Business Response
Dear Robert, Congratulations on your new vehicle! We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!
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Confirmed Service Customer
I found it rude that your technician said he would help me spend all my GM points... and successfully did. While he was candid, I didn't find it amusing. After bypassing the recommended services (30 years of driving and never once have I been told my brake calipers need to be oiled), I proceeded to wait for 6 HOURS while you completed an oil change, tire rotation, inspection and replaced a tire sensor, all of which was on my original service request. Then I'm informed one of my wheel studs is missing, which is going to cost me $340 because its not covered under my platinum wheel service plan. It wasn't missing, it was attached when I pulled in and came off during the service. I know this because it was sitting in my cup holder when I left. So why am I responsible for covering the cost of this repair? My last 3 visits to your service department have been appalling. If it weren't for the mastiff puppy in the waiting room, and the lovely young woman from sales who brought us donuts, I probably would have lost my mind.
Rachel R.
ATTICA
