913 Reviews Found
Confirmed Sales Customer
Helped me get to the payment amount I could afford
Colin H.
WILLIAMSVILLE
Business Response
Dear Colin, Congratulations on your new vehicle! We are glad that we could help you come up with an affordable payment plan. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Sales Customer
Very efficient and Professional. A very comfortable experience from beginning to end
Robert B.
WEST SENECA
Business Response
Dear Robert, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Have a good day.
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Confirmed Service Customer
Very professional staff.and pleasure too work with.
Kishore D.
EAST AMHERST
Business Response
Dear Kishore, We're glad to hear you found our staff was so professional and easy to work with! Thank you, and have a fantastic day!
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Business Response
Dear Talmadge, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
The dealership was well represented by Madison M. My scheduled service did not work out as I had planned, she made the situation and my concerns were answered and corrected. She made herself available to me both in person as well as correspondence via telephone. Of all my great experiences with this dealership, this visit was at the top. Thank You Capellino Francis J. Stadler
Darlene S.
DEPEW
Business Response
Dear Francis & Darlene, Thanks for highlighting some of our staff who helped make this such a great experience! We hope to be of service to you again in the future. Best wishes, Cappellino Buick-GMC
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Confirmed Service Customer
The staff was professional, courteous and kept me informed. Madison was the service representative who took care of me and she did an excellent job! My car was ready in a timely fashion.
Cynthia E.
SNYDER
Business Response
Dear Cynthia, Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely thank you for the positive review, and look forward to seeing you again soon! Have a good day!
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Business Response
Dear James, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Service Customer
The employee's at this Dealership were very, very, polite, friendly, knowledgeable, and super fast service (which I love). I want to give special thanks to two employee's, Madison and Sandy. Please get more people like this.!!!
James D.
WILLIAMSVILLE
Business Response
Dear James, Thank you for your kind review and positive comments about Cappellino Buick-GMC and its staff! We sincerely value your business and look forward to your next visit! Have a good day!
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Business Response
Dear Edward, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
Madison was amazing. The service team was able to properly diagnose and fix the issue promptly! Always great experiences here.
Michael M.
WILLIAMSVILLE
Business Response
Dear Michael, We always want to hear back from our clients and appreciate you taking the time to highlight some of our staff who helped make this such a great experience! Thank you again for choosing Cappellino Buick-GMC and have a good day.
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Confirmed Service Customer
The service department fixed the issue I had in a timely manner and was very good at keeping me updated
Christopher W.
BUFFALO
Business Response
Dear Christopher, We are glad this your issue was addressed in a timely manner and that our service staff kept you up to date on the progress of your vehicle! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Service Customer
The service advisors always keep me updated on my vehicle(s) and make accommodations when needed.
Catherine H.
EAST AURORA
Business Response
Dear Catherine, We're glad to hear you found our service staff was so knowledgeable and helpful! Thank you again for choosing Cappellino Buick-GMC and have a good day.
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Confirmed Service Customer
Polite courteous and understanding. I enjoy getting my car fixed there.
Winifred J.
AMHERST
Business Response
Dear Winifred, We're glad to hear you found our staff was so courteous and understanding! Until the next time we meet, take care!
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Confirmed Sales Customer
Knowledgeable staff. Nice showroom. Good selection
Joanne R.
LANCASTER
Business Response
Dear Joanne, Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable! We sincerely value your business if you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Service Customer
Overall great experience! Prices went up but that is everywhere. The man who handled the intake of my car was wonderful. Very respectful, professional yet friendly. I enjoyed talking with him. Length of time waited was appropriate for the work I had done. Inspection, oil change and tire rotation. A+ rating.
Marie D.
GRAND ISLAND
Business Response
Dear Marie, We appreciate your feedback and positive comments about your service with us! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. Thank you again for choosing Cappellino Buick-GMC and have a good day.
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Confirmed Service Customer
Madison Marino and Gary Cappellino were very helpful in getting my rear hatch touched up from a previous faulty and under warranty switch. This dealer has always been very courteous and professional.
Joseph G.
WILLIAMSVILLE
Business Response
Dear Joseph, We're pleased to know we have been able to exceed your expectations and really help you out! Thanks for highlighting some of our staff who helped make this such a great experience! Feel free to reach out to us if you need anything. Have a wonderful day.
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Confirmed Service Customer
Always fast, thorough, and great service
Brian S.
NIAGARA FALLS
Business Response
Dear Brian, We're glad everything was completed quickly and to your satisfaction! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Confirmed Service Customer
Required work is always performed expeditiously. Service reps are pleasant, attentive to questions and needs, and provide clear answers and explanations. All areas of the building are meticulously clean and comfortable.
Gearld W.
EAST AMHERST
Business Response
Dear Gerald, It's our commitment to ensure quality customer care by providing comfortable and relaxing facilities as well as friendly and professional service to our guests. Please come see us for any future needs. Thank you and have a good day!
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Confirmed Service Customer
The service was completed in a reasonable amount of time. I waited for my car at the dealership.
Richard B.
BUFFALO
Business Response
Dear Richard, It is great to hear everything was done in a reasonable time frame and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear Dawn, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!