888 Reviews Found
Business Response
Dear Darlene, We're glad to hear you found our staff was so friendly and honest! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Confirmed Sales Customer
Cappellino is the only place we will go to purchase a vehicle. Michael Matthews is one of the best sell person that we have ever worked with. From start to finish our purchase of a new car is so easy because of Mike. If we have any question he is right there for us.
Michael L.
SANBORN
Business Response
Dear Michael, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
My husband I shopped several Buick dealships looking to trade our current envision (2018) for a new (2024) envision. Ultimately, we purchased from Cappellino Buick. We had Leased a Lacrosse from them several years ago. The reason is three fold. Cappelino gave us the highest amount for trade in value. Their service department is very accommodating for scheduling. Last, but far from last was our experience with our sales associate Dan, ���the kid���. He was ���100%��� on point with what we were shopping for to purchase rather than lease. Dan did not pressure us and answered all our questions. He worked with other team members to double check numbers so there were no hidden surprises. We knew exactly where we stood financially before making our final decision. There was no pressure when we expressed our plan to go home and think about it. Several days later we made our purchase. We have been driving it now for approximately one week and are very pleased with the vehicle. I find it actually has a smoother ride than the new 2018 envision we purchased from another Buick deal. In conclusion, price, service department, and ��� the kid��� Dan, made car shopping a pleasant experience . So if you���re thinking about biting the bullet before proposed tariffs are imposed before the new administration takes over in January , check out Dan at Cappilino Buick. We worked it out! Thank you Dan and the entire dealership for a pleasant car shopping experience. E. Fry and L. Fry
Laurie F.
APPLETON
Business Response
Dear Laurie, Congratulations on your new vehicle! Thank you for taking the time to leave a kind review; we are happy to pass along your comments to the team here at Cappellino Buick-GMC! We sincerely value your business and look forward to your next visit with us! Have a great day!
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Confirmed Sales Customer
We were handled professionally, efficiently and with kindness from start to finish. Special kudos to our salesman, Tim Wrotny whose kindness throughout the process meant a lot.
John B.
TONAWANDA
Business Response
Dear John, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! We sincerely value your business and look forward to your next visit! Have a good day!
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Confirmed Sales Customer
Dominic was great to work with. Very knowledgeable and professional
Marissa F.
WILLIAMSVILLE
Business Response
Dear Marissa, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help! Have a good day!
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Business Response
Dear Richard, Congratulations on your new vehicle! Thank you so much for your positive comment about our sales staff Cappellino Buick-GMC!
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Confirmed Service Customer
All work work completed in a timely professional manner. As usual. Great service.
Peter S.
WILLIAMSVILLE
Business Response
Dear Peter, Thanks! We always want to hear back from our clients and we're glad you had such a positive experience with us! We sincerely value your business and look forward to your next visit!
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Confirmed Service Customer
I opted to wait and i was not disappointed with the time. Very efficient.
Katherine B.
KENMORE
Business Response
Dear Katherine, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear Loren, Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Dear Jacob, Congratulations on your new vehicle! Thank you for the high star rating! Have a good day!
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Confirmed Sales Customer
Everyone we dealt with was professional and knowledgable. This was a very pleasant transaction. Our salesman Nick was outstanding!
Patrick M.
E AURORA
Business Response
Dear Patrick, Congratulations on your new vehicle! We're glad to hear you found our staff was so knowledgeable and helpful! Thanks again for taking the time to leave us this information about your recent visit. Take care!
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Business Response
Dear Joanne, It is great to hear everything was done quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.
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Business Response
Dear Bartholomew, Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC and we hope to see you again soon!
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Confirmed Sales Customer
You all make it so easy!! I no longer dread the process of spending all day waiting around,and going back and forth on prices. Thank you!!
Lisa G.
BUFFALO
Business Response
Dear Lisa, Congratulations on your new vehicle! We strive for 100% satisfaction, and it is great to see you had such a positive experience at Cappellino Buick-GMC. If you ever need anything else from us, please feel free to give us a call or stop by. Have a great day!
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Confirmed Sales Customer
The absolute best car buying experiences are at Cappellino's!
Michael M.
WILLIAMSVILLE
Business Response
Dear Michael, Congratulations on your new vehicle! We appreciate your positive review about your recent experience with us! Thank you again for choosing Cappellino Buick-GMC and have a good day.
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Confirmed Sales Customer
We had a very memorable experience. From our first encounter with Jacquie A. it has been nothing but a pleasure. Jacquie's attention to detail and had great compassion for more seasoned members of society. Jacquie explained everything in complete detail and there were no "hidden charges or fees" that I have received from other dealerships in the past. Jacquie was always available when I said I would be there. When it was time to sign and drive Jacquie went over every detail up to and including all of the phone features. It was a pleasure dealing with your establishment and we look forward to working with you in the future. Again.....Jacquie A. Great Job. Thank You!!!!! Jerry and Carol W.
Gerald W.
TONAWANDA
Business Response
Dear Gerald & Carol, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Dom made it really simple and explained everything!
Michael B.
WILLIAMSVILLE
Business Response
Dear Michael, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you have any further questions, please give us a call. We're always happy to help!
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Confirmed Sales Customer
Working with Nick makes leasing a car a great experience.
Pauline S.
TONAWANDA
Business Response
Dear Pauline, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have a\ great day!
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Confirmed Sales Customer
I was very satisfied with the service, from Mr. Dan Hayes.
Elverna G.
BUFFALO
Business Response
Dear Elverna, Congratulations on your new vehicle! Thanks for highlighting some of our staff who helped make this such a great experience! Your satisfaction is important to us, so we want to sincerely thank you for choosing Cappellino Buick-GMC!
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Confirmed Service Customer
work was done in less time than quoted. very satisfied.
Roger K.
EAST AMHERST
Business Response
Dear Roger, We're glad everything was completed quickly and to your satisfaction! Thank you again for choosing Cappellino Buick-GMC and we hope to see you again.