Customer Reviews

Expeditiously took care of my service needs including two recalls. Loved the shuttle service.

the service team was outstanding!!! Very empathic and knowledgeable. ?Also very prompt

Dom knows his stuff!

Mike was an absolute pleasure to work with. His easy going nature and knowledge about cars made the car buying proceas easy and enjoyable.

Everyone friendly and accommodating.

Always Friendly and honest

Cappellino is the only place we will go to purchase a vehicle. Michael Matthews is one of the best sell person that we have ever worked with. From start to finish our purchase of a new car is so easy because of Mike. If we have any question he is right there for us.

My husband I shopped several Buick dealships looking to trade our current envision (2018) for a new (2024) envision. Ultimately, we purchased from Cappellino Buick. We had Leased a Lacrosse from them several years ago. The reason is three fold. Cappelino gave us the highest amount for trade in value. Their service department is very accommodating for scheduling. Last, but far from last was our experience with our sales associate Dan, ���the kid���. He was ���100%��� on point with what we were shopping for to purchase rather than lease. Dan did not pressure us and answered all our questions. He worked with other team members to double check numbers so there were no hidden surprises. We knew exactly where we stood financially before making our final decision. There was no pressure when we expressed our plan to go home and think about it. Several days later we made our purchase. We have been driving it now for approximately one week and are very pleased with the vehicle. I find it actually has a smoother ride than the new 2018 envision we purchased from another Buick deal. In conclusion, price, service department, and ��� the kid��� Dan, made car shopping a pleasant experience . So if you���re thinking about biting the bullet before proposed tariffs are imposed before the new administration takes over in January , check out Dan at Cappilino Buick. We worked it out! Thank you Dan and the entire dealership for a pleasant car shopping experience. E. Fry and L. Fry

We were handled professionally, efficiently and with kindness from start to finish. Special kudos to our salesman, Tim Wrotny whose kindness throughout the process meant a lot.

Dominic was great to work with. Very knowledgeable and professional

Top notch salesman

All work work completed in a timely professional manner. As usual. Great service.

I opted to wait and i was not disappointed with the time. Very efficient.

The impetus of my service was an issue with the vehicle's turbo charger. While the vehicle was to be serviced for this issue, we added on the additional services of an oil change and tire rotation. The issue I encountered was the lack of a rental car. The vehicle was dropped off on a Sunday and was diagnostically examined on that Monday, only to be informed that the part needed was not in stock, and I would need to leave the vehicle there an additional night. Not only was their no offer of a rental car, but I was twice refused this service without explanation. I understood that the lot did not have a courtesy vehicle available, but their rental company did in fact have cars available. Why was this service not immediately offered after the car needed to stay one additional evening...and most of the following day.

Waiting over 2 hours is way way too log for a NYS inspection and oil chang !!! Iam not a happy campe!!!

I had to wait over an hour and a half for an oil change and tire rotation despite having an appointment.m

it took 2 years but working now

.

Everyone we dealt with was professional and knowledgable. This was a very pleasant transaction. Our salesman Nick was outstanding!

My service was fast.